Online reservation rules:

I. Online Booking Process
Steps of booking through the online booking system:
1. The Client may choose from the Packages and standard accommodation offered as stated in the booking table.
2. On familiarisation with the Package and its price, the Client selects the time of stay for the selected room as well as additional terms or a Package.
3. On selection of an offer, the Client proceeds to a form, which needs to be completed by specifying the Client’s personal data and optional comments on the booking.
4. On completion of the form the Client makes an advance payment by one of the following methods:
* Credit card (Visa, Mastercard, Eurocard);
* Electronic bank transfer (EVP International).
4a. Having selected one of the first two options the Client is directed to a page where payment can be made by means of EVP International payment system. Authorisation starts upon connection to EVP International through an encrypted 128 bit protocol. After EVP International accepts the payment, the Client receives a confirmation of payment and booking by an automatic email message. The email message will specify the Client’s data, name of the hotel, total price of the accommodation, advance payment made and the remaining amount payable. The Client will pay the remaining amount upon arrival to the hotel. The email message confirming the booking has to be presented at the hotel as a proof of the advance payment and of the remaining amount payable.
4b. Having selected the third option (payment by bank transfer or later payment), the Client will receive a confirmation of initial booking, which will be finally confirmed upon making the advance payment by an ordinary bank transfer or online. The booking has the status of an initial booking 48 hours after its making and may be cancelled if no advance payment is received. On receipt of the advance payment, an email message confirming the booking is sent to the Client. The Client has to present the confirmation email to the hotel manager for final settlement.
5. The Client understands that, in case of a failure/programming error in the online booking system, the published price for the services is unreasonably low/high considering the content of the services; the hotel is entitled to notify the error to the Client within 10 days from the booking confirmation and request payment of the full price. Should the Client refuse to pay the full price, the hotel may cancel the contract/refuse to provide the services. In such a case, the hotel will not indemnify the Client for any losses.
Ia. Booking at Request
In cases where there are no rooms available online, the Client may be offered a room at the Client’s request. Upon completing the form, the Client receives an email confirmation of the time of stay (or information that no rooms are available) with the instructions for the making of the advance payment. The Client may make an advance payment by credit card or by an electronic or ordinary bank transfer. The booking will be confirmed upon receipt of the advance payment. Upon making the advance payment the Client will receive an email confirmation of the booking, which the Client has to present upon arrival to the hotel for final settlement.
II. Payment and Cancellation of Booking
1. The Client makes the advance payment by one of the three methods used by the system and pays the remaining amount upon arrival to the hotel.
2. There are no booking transaction costs for the Client.
3. Cancellation of the booking no later than 3 days prior to the arrival time is free of charge. The hotel will refund the full amount paid within 21 day.
4. Should the Client cancel the booking less than 3 days prior to the arrival time, the advance payment will not be refunded. In case of such cancellation, the Client will lose the advance payment.
5. Should the Client change the booking details after making an online booking at a discount price of the Package offered by the hotel, the hotel is entitled to recalculate the full price of the order at the current prices.
III. Final Provisions
1. The Client is obliged to provide correct details in the booking form. The hotel is not liable for the wrongly chosen check-in or check-out dates or any other details wrongly specified by the Client.
2. Responsibility for the correct servicing of the payment for the online booking lies with EVP International electronic payment system.
3 . The hotel and the company servicing online payments are not liable for unavailability of the system and other faults occurring for reasons beyond their control.
IV. Personal Data
By booking a Package at the hotel, the Client agrees to the recording of his/her personal data in a service database. The data will be used for the finalisation of the booking procedure and for marketing purposes under the agreement on personal data protection dated 28/09/1997.
V. Confirmation of Acceptance of Terms and Conditions
By ticking ‘Accept Terms and Conditions’, the Client confirms that he/she understands and accepts the terms of conditions of the booking. The booking is not valid without such confirmation.

Gift coupons reservation rules:

1. The Present coupon(s) confirms the right of the holder of the Present coupon(s) to use servises specified in the amount of coupon(s).
2. The holders of the Present coupon(s) can enjoy the services provided belonging only to Royal SPA.
3. If the desired purchase amount exceeds the value of the Present coupon(s), actual difference can be paid in cash.
4. The Present coupon shall not be exchanged to cash.
5. The Present coupon(s) is valid during 3 months period from its purchase date.
6. If the Present coupon was not used until the end of its validity period, it will be regarded as null and void.
7. If the holder of the Present coupon acquires services for the amount lower that the amount specified in the Present coupon(s), remaining amount is not returned to the holder of the Present coupon.
8. The holder of the Present coupon having paid by the Present coupon(s), shall not be given the VAT invoice.
9.The Present coupon you must use at one time.

Hotel conditions content

ROYAL SPA HOTEL UAB respects the privacy of its Guests and considered persons, and is determined to protect it when rendering accommodation services, to handle and process honestly and legally the information provided during your registration. The Privacy Policy of ROYAL SPA HOTEL UAB reflects the practice of data processing of its Guests and considered persons. If you have any questions related to personal data processing, please send an e-mail at info@royal-spa.lt.

INFORMATION COLLECTION

ROYAL SPA HOTEL UAB observes the Law on the Legal Protection of Personal Data of the Republic of Lithuania and the General Data Protection Regulation (GDRR). Information about the Guests provided further is collected by the Sales and Marketing Departments of ROYAL SPA HOTEL UAB, website www.royal-spa.lt.

WE COLLECT DATA ABOUT OUR GUESTS:

By using electronic marketing and registration forms, When you order our services, After you have submitted your data through the system of booking.

USE OF PERSONAL INFORMATION

We use your personal data for the following purposes:
Rendering you accommodation services, 
Processing orders, bookings and inquiries, 
Sending you information about our services rendered and special offers (if you agree to received such information), 
Contacting you concerning to assessment of the quality of rendered services. 
Under no circumstances your personal data provided will be submitted to the third parties, except for the following cases:
• If you have agreed with the disclosure of your personal data;
• It is submitted to law enforcement institutions in accordance with the procedure established by the legislation of the Republic of Lithuania. With your consent to contact you by telephone or e-mail for the purposes of direct marketing we shall try to send you only the information about special offers, which are likely to interest you. You can adjust receiving of such information by e-mailing us at info@royal-spa.lt. You are entitled to give no consent to your personal data processing for the purposes of direct marketing without providing any motives of your disagreement as well as to require correcting of wrong, incomplete or inaccurate personal data in writing. We shall keep your personal information as long as it is necessary to implement the goals set in this Privacy Policy. For the purposes of subscription and direct marketing, data is kept for the maximum period of 3 years. You are entitled to get familiarised with your personal data possessed by us. In order to find out what your personal data we have collected or received, and from which sources, what purposes it is processed for, and if it is complete and correct, you have to contact us in advance from the e-mail address, which you have submitted us. We do not provide such information by telephone. +370 319 62030 || info@royal-spa.lt

MOREOVER, YOU ARE ENTITLED TO:

Require suspending of any operations of personal data processing by submitting us a request in writing, by e-mail or telephone; 
Find out what your data we process; 
Be forgotten and request us to destroy your personal data processed; 
Require us to transfer your processed personal data to another personal data administrator; 
Not to agree that your personal data is processed with giving no consent to the Privacy Policy; 
By immediately giving your disagreement or providing an application later not to agree that your personal data is processed for the purposes of direct marketing. By ordering our services rendered, you agree that your personal data is used in order to carry out a service of accommodation. You agree in advance that we are entitled to keep your personal data in our server, on the cloud as long as it is required by observing the provisions established by LR legislation. You have to submit us all requests or applications related to your personal data processing in writing by one of the following methods: 
By handing us such an application or a request at our direct address Pakalnės str. 3, LT-59201 Birštonas;  By sending such an application or request at e-mail address info@royal-spa.lt, which you presented us at the time of booking. 
After receiving your request or application, we shall submit you a reply and carry out the operations defined in the request. Our reply shall be submitted in writing. 
When administrating our services and website and diagnosing possible failures, we can use your IP addresses.

USE OF COOKIES

We use cookies in order to establish your identity in our websites. Our goal is to customise our services rendered as much to your interests as possible. A cookie is a small amount of information, which is sent to the computer hard disk by our server for the internet website to remember you. This information can be composed of the data of the website provisions, page URL, a generated unique code for identification. We use the information received by cookies for the following purposes: 
To avoid repeating bookings for website visitors; 
To submit the Guests offers as customised as possible. Most browsers are set so that they accept cookies automatically. You can switch off cookies in the browser but you should know that if you do so you will lose the opportunity of using a lot of functions, which are required for proper performance of the website. If you need further information The cookies of our website are valid for 3 years: cookies are kept whether to show the user a warning regarding to cookies.